The fastest and easiest way to make a pet claim is through the Pet Portal. To make a claim you’ll need the following documentation:

  • An itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid).
  • Vet consultation notes from your vet’s examination of your pet,
  • For your first claim we also require vet consultation notes for the life of your pet. If you adopted your pet at a later age, we will need documentation showing the date you took ownership.

The same documentation is required when making a claim via post. Postal claims also require original documents and must be accompanied by a completed claim form signed by you and your vet.

*All accounts must be paid in full prior to the submission of your claim.