How do I apply to have a pre-existing condition reviewed?

If your pet has had a temporary condition that was subject to the pre-existing condition exclusion, you can apply to have it reviewed. Your vet will need to certify and provide veterinary records verifying that the condition remains a temporary condition and has not existed, occurred or shown symptoms for a period of 18 months. [...]

By |2021-03-10T09:33:38+10:00March 10th, 2021|0 Comments

Is my premium calculated the same way as my Private Health Insurance?

No. Pet insurance does not work like health insurance. Health insurance is ‘community rated’, which means that everyone pays the same premium for their health insurance regardless of their individual health status, age or claims history. This is not the case for pet insurance. Health insurance providers are able to community rate health insurance because [...]

By |2019-05-13T18:19:24+10:00May 13th, 2019||0 Comments

Will my premium increase every year?

Yes, your premium will increase each year. This is for two main reasons: Reason #1: Just like humans, the older our pets get, the more likely they are to have health hiccups. Cats and dogs age faster than we do, which means that their likely veterinary treatment costs go up rapidly each year too. As [...]

By |2021-03-10T09:33:24+10:00May 13th, 2019|0 Comments

How do you calculate my premium?

New policies Your premium is calculated using a combination of factors about you and your pet. These factors can affect the premium amount up or down depending upon whether we believe it increases or decreases the risk to us, such as the cover you have chosen, the excess selected, the benefit percentage applicable to the [...]

By |2021-03-10T09:33:25+10:00May 13th, 2019||0 Comments

How do I renew my policy?

Unless you tell us that you do not want your policy renewed, we will automatically renew your policy on its expiry. We will send you a notice before your policy expires confirming when your insurance will expire and the terms on which your insurance will automatically renew. It will also remind you that you can [...]

By |2021-03-10T09:33:28+10:00March 27th, 2018|0 Comments
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