/Frequently Asked Questions
Frequently Asked Questions 2018-04-16T14:43:05+00:00

Frequently Asked Questions

Are cruciate ligaments covered under my policy? 2018-03-27T07:53:34+00:00

Yes, it is covered under all our policies except Indoor Cat Cover. There is a waiting period of 6 months however you can apply for this period to be waived subject to completion of a form by your vet confirming there are no existing signs or symptoms.

How do I renew my policy? 2018-04-16T21:26:55+00:00

Your policy will automatically renew each year (unless you choose otherwise) on the terms contained in the renewal offer and we will deduct/charge the renewal premium from your nominated account/credit card unless you tell us not to. Each year a renewal notice will be sent to you advising you of the renewal date and any changes that may have been introduced to your existing level of cover.

At what age can I start my pet’s insurance? 2018-10-18T14:20:16+00:00

You can insure your pet between 8 weeks of age and 9 years of age. There is no upper age limit for Pet Primary Cover. Please refer to the Product Disclosure Statement for further details.

Does an excess apply to my cover? 2018-03-27T07:52:19+00:00

Depending on the type of policy you take out, there may be an excess which applies per condition treated however there is the option of $0 excess on all Kogan Pet Insurance policies.

What are the Cover Information Sheets? 2018-04-16T21:27:25+00:00

Cover information sheets provide a summary of the key features of your cover. They include important information such as benefit limits, sub-limits and annual limits that apply to your policy. You’ll get your cover information sheet when you receive your policy documents.

How do I make a claim? 2018-04-16T21:29:38+00:00

The fastest and easiest way to make a pet claim is through the Pet Portal. To make a claim you’ll need the following documentation:

  • An itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid).
  • Vet consultation notes from your vet’s examination of your pet,
  • For your first claim we also require vet consultation notes for the life of your pet. If you adopted your pet at a later age, we will need documentation showing the date you took ownership.

The same documentation is required when making a claim via post. Postal claims also require original documents and must be accompanied by a completed claim form signed by you and your vet.

What are benefit limits and sub-limits and how do they apply? 2018-03-27T07:51:03+00:00

A benefit limit is the applicable total amount payable under your policy as specified on your Certificate of Insurance. This includes an overall annual benefit limit or sub-limits for a particular cover, item, condition or treatment.

For instance, sub-limits generally apply to consultation fees, emergency boarding, cruciate ligament conditions and tick paralysis treatments, depending on your level of cover.

If a benefit limit or sub-limit is specified on your Certificate of Insurance, we will not pay more than that amount. Additionally, we will not pay more than the overall annual benefit level specified in your Certificate of Insurance.

Note: benefit limits are subject to any applicable excess.

What exclusions apply? 2018-03-27T07:50:30+00:00

Like any insurance policy, some exclusions and conditions apply. Click here to find out what isn’t covered.

Will I have lifelong cover for my pet? 2018-03-27T07:49:44+00:00

Once your policy is active and as long as you continue to renew your policy, your pet will be covered for eligible vet expenses for life.

What is a bilateral condition? 2018-04-16T22:05:29+00:00

A bilateral condition is a medical condition that can happen on both sides of the body. An example of a bilateral condition would be a cruciate ligament condition in the left leg.

If your pet displayed clinical signs of a cruciate ligament injury in its left leg prior to the Commencement Date of the policy or during the Waiting Period (Pre-existing Condition), Vet Expenses for a subsequent cruciate ligament Condition in the right leg will not be covered.

For more information, refer to the Combined Product Disclosure Statement and Financial Services Guide.

Is there a waiting period? 2018-03-27T07:48:16+00:00

We have specified waiting periods for some conditions or illnesses in each of our plans. These are defined in the Product Disclosure Statement.

What is a pre-existing condition? 2018-03-27T07:47:29+00:00

A pre-existing condition is any condition or symptom (injury or illness) that exists in any form prior to the Commencement Date of your policy, or during the policy waiting period. Pre-existing conditions are not covered.

For more information, refer to the Combined Product Disclosure Statement, Policy Terms and Conditions and Financial Services Guide.

Can I continue to insure my pet as it gets older? 2018-10-18T14:20:19+00:00

For Pet Primary Cover, there is no upper age limit to purchase a policy. For Indoor Cat, Pet Value Cover and Pet Luxury Cover, you must commence the policy before your pet is 9 years of age. Note that the benefit percentage will vary based on the age of your pet.

Once your pet is accepted and as long as you continue to renew your Pet Insurance policy, your pet will be covered for life. Please note that certain Kogan Pet Insurance plans are designed to stepdown to a lower benefit percentage on the first renewal after your pet turns 8, and you can find more details about this in our Product Disclosure Statement.

How much of my vet bills are covered? 2018-03-27T07:44:38+00:00

That depends on the type of policy you take out. Your Benefit Percentage will be on your Certificate of Insurance.

For example, if you take out a policy with an 80% Benefit Percentage, we will reimburse up to 80% of the eligible vet expenses (excess deductions, claim limits and conditions apply).