Frequently Asked Questions2018-12-28T09:25:14+10:00

Kogan Pet Insurance > Frequently Asked Questions

Frequently Asked Questions

Is my premium calculated the same way as my Private Health Insurance?2019-05-13T18:19:24+10:00

No. Pet insurance does not work like health insurance. Health insurance is ‘community rated’, which means that everyone pays the same premium for their health insurance regardless of their individual health status, age or claims history. This is not the case for pet insurance.

Health insurance providers are able to community rate health insurance because there are many other factors at play in the human health care system, such as Medicare and government rebates and subsidies, which is not the case with veterinary care and pet insurance.

Pet insurance claim reimbursements are paid for purely by the premiums received by those who insure their pets. In order for each person to pay a fair price for their pet insurance, premiums vary depending on your and your pet’s risk factors.

Will my premium increase even if I don’t submit claims?2019-05-13T18:19:16+10:00

Every year, we review the cost of everyone’s insurance with regards to a combination of factors as well as claims inflation across all our insured pets. Increases in our claims costs due to increases in the range of available veterinary procedures, or due to an increased take-up of those services, impacts everyone’s premiums.

Your premium takes into account the average cost of care for pets like yours. To provide an example of this, a pet parent with a three-year-old French Bulldog will be affected by the trends we see in our data from hundreds of three-year-old French Bulldogs that we insure, as well as the specific claims history of their own pet.

Will my premium increase every year?2019-05-13T18:16:30+10:00

Yes, your premium will increase each year. This is for two main reasons:

Reason #1: Just like humans, the older our pets get, the more likely they are to have health hiccups. Cats and dogs age faster than we do, which means that their likely veterinary treatment costs go up rapidly each year too. As a result, the cost of insuring your pet will also increase as they get older.

Reason #2: Advancements in Veterinary Treatments.

The overall cost of medical treatment for pets has increased in recent years due to the increased availability of medical treatments and technology-enabled services and ongoing demand for these services. The treatment options and advancements in technology are providing us with the opportunity to give our pets a high quality of life for longer.

While this is great news for the care of our pets, these treatments come at a significant cost. Year on year treatment costs increase, and this is factored into the cost of pet insurance.

Please see ‘How do you calculate my premium’ for more information about calculation of premiums.

How do you calculate my premium?2019-05-13T18:19:09+10:00

New policies
Your premium is calculated using a combination of factors about you and your pet. These factors can affect the premium amount up or down depending upon whether we believe it increases or decreases the risk to us, such as the cover you have chosen, the excess selected, the benefit percentage applicable to the cover you have chosen, where you and your pet permanently live, your age and the species, breed, gender of your pet, the current age of your pet, the age you first insured your pet, and other factors related to our cost of doing business.

Renewing policies
Factors that are taken into consideration for renewal premium calculation include your pet’s age, breed, location, duration for which your pet has been insured, claims history, as well as data relating to the health of pets of similar age and breed. Each year we review premiums based on these factors to ensure we can accommodate the costs of possible treatment up to your annual benefit limit, in the event that your pet becomes injured or ill.

Are cruciate ligaments covered under my policy?2018-03-27T07:53:34+10:00

Yes, it is covered under all our policies except Indoor Cat Cover. There is a waiting period of 6 months however you can apply for this period to be waived subject to completion of a form by your vet confirming there are no existing signs or symptoms.

How do I renew my policy?2018-04-16T21:26:55+10:00

Your policy will automatically renew each year (unless you choose otherwise) on the terms contained in the renewal offer and we will deduct/charge the renewal premium from your nominated account/credit card unless you tell us not to. Each year a renewal notice will be sent to you advising you of the renewal date and any changes that may have been introduced to your existing level of cover.

At what age can I start my pet’s insurance?2018-10-18T14:20:16+10:00

You can insure your pet between 8 weeks of age and 9 years of age. There is no upper age limit for Pet Primary Cover. Please refer to the Product Disclosure Statement for further details.

Does an excess apply to my cover?2018-03-27T07:52:19+10:00

Depending on the type of policy you take out, there may be an excess which applies per condition treated however there is the option of $0 excess on all Kogan Pet Insurance policies.

What are the Cover Information Sheets?2018-04-16T21:27:25+10:00

Cover information sheets provide a summary of the key features of your cover. They include important information such as benefit limits, sub-limits and annual limits that apply to your policy. You’ll get your cover information sheet when you receive your policy documents.

How do I make a claim?2018-04-16T21:29:38+10:00

The fastest and easiest way to make a pet claim is through the Pet Portal. To make a claim you’ll need the following documentation:

  • An itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid).
  • Vet consultation notes from your vet’s examination of your pet,
  • For your first claim we also require vet consultation notes for the life of your pet. If you adopted your pet at a later age, we will need documentation showing the date you took ownership.

The same documentation is required when making a claim via post. Postal claims also require original documents and must be accompanied by a completed claim form signed by you and your vet.

What are benefit limits and sub-limits and how do they apply?2018-03-27T07:51:03+10:00

A benefit limit is the applicable total amount payable under your policy as specified on your Certificate of Insurance. This includes an overall annual benefit limit or sub-limits for a particular cover, item, condition or treatment.

For instance, sub-limits generally apply to consultation fees, emergency boarding, cruciate ligament conditions and tick paralysis treatments, depending on your level of cover.

If a benefit limit or sub-limit is specified on your Certificate of Insurance, we will not pay more than that amount. Additionally, we will not pay more than the overall annual benefit level specified in your Certificate of Insurance.

Note: benefit limits are subject to any applicable excess.

What exclusions apply?2018-03-27T07:50:30+10:00

Like any insurance policy, some exclusions and conditions apply. Click here to find out what isn’t covered.

Will I have lifelong cover for my pet?2018-03-27T07:49:44+10:00

Once your policy is active and as long as you continue to renew your policy, your pet will be covered for eligible vet expenses for life.

What is a bilateral condition?2018-04-16T22:05:29+10:00

A bilateral condition is a medical condition that can happen on both sides of the body. An example of a bilateral condition would be a cruciate ligament condition in the left leg.

If your pet displayed clinical signs of a cruciate ligament injury in its left leg prior to the Commencement Date of the policy or during the Waiting Period (Pre-existing Condition), Vet Expenses for a subsequent cruciate ligament Condition in the right leg will not be covered.

For more information, refer to the Combined Product Disclosure Statement and Financial Services Guide.

Is there a waiting period?2018-03-27T07:48:16+10:00

We have specified waiting periods for some conditions or illnesses in each of our plans. These are defined in the Product Disclosure Statement.

What is a pre-existing condition?2018-03-27T07:47:29+10:00

A pre-existing condition is any condition or symptom (injury or illness) that exists in any form prior to the Commencement Date of your policy, or during the policy waiting period. Pre-existing conditions are not covered.

For more information, refer to the Combined Product Disclosure Statement, Policy Terms and Conditions and Financial Services Guide.

Can I continue to insure my pet as it gets older?2018-10-18T14:20:19+10:00

For Pet Primary Cover, there is no upper age limit to purchase a policy. For Indoor Cat, Pet Value Cover and Pet Luxury Cover, you must commence the policy before your pet is 9 years of age. Note that the benefit percentage will vary based on the age of your pet.

Once your pet is accepted and as long as you continue to renew your Pet Insurance policy, your pet will be covered for life. Please note that certain Kogan Pet Insurance plans are designed to stepdown to a lower benefit percentage on the first renewal after your pet turns 8, and you can find more details about this in our Product Disclosure Statement.

How much of my vet bills are covered?2018-03-27T07:44:38+10:00

That depends on the type of policy you take out. Your Benefit Percentage will be on your Certificate of Insurance.

For example, if you take out a policy with an 80% Benefit Percentage, we will reimburse up to 80% of the eligible vet expenses (excess deductions, claim limits and conditions apply).